Trainer
Canopy, South Jordan, UT
Remote
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
As a Trainer at Canopy, you will play a pivotal role in empowering our clients to maximize the potential of our innovative solutions. You'll collaborate with clients of various sizes including SMB, Mid-Market, and Enterprise. You will conduct webinars, and deliver tailored training sessions to drive success. This role offers the perfect blend of challenge and reward for individuals passionate about making an impact at a high-growth tech company. If you're ready to take your training expertise to the next level we want to hear from you!
What You’ll Do:
- Provide comprehensive training to external customers on the features and functionalities of Canopy's Accounting Practice Management Software.
- Collaborate with clients at all levels to understand their unique training needs and customize training programs accordingly.
- Work closely with the implementation team to deliver additional training sessions for larger clients during the onboarding and implementation phases.
- Conduct webinars and one-off training sessions with clients as needed, ensuring clear and effective communication.
- Quickly adapt to new tools and technologies to support client training needs.
- Communicate effectively both internally and externally, demonstrating strong written and verbal communication skills.
- Document training processes and best practices to ensure consistency and scalability.
- Thrive in a high-growth, fast-paced environment, embracing ambiguity and proactively seeking solutions.
What We’re Looking For:
- 3+ years of experience in training, preferably within the SaaS industry.
- Experience working with Enterprise, Mid-Market, and SMB-level clients, understanding their training needs, and delivering tailored solutions.
- Proficiency in quickly learning new tools and technologies
- Strong communication skills, both written and verbal, with the ability to articulate complex concepts clearly and effectively.
- Ability to collaborate effectively across teams, particularly with implementation teams, to ensure seamless client experiences.
- Experience conducting webinars and delivering engaging training sessions to diverse audiences.
- Strong organizational skills and attention to detail, with a focus on documenting processes and best practices.
Preferred skills
- Salesforce experience
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Motivosity - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 DEIB Committee - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here’s are the stages of a typical interview process:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.